RETURNS & EXCHANGES
WHAT IS WAISTSHAPERZ.COM RETURN POLICY?
All Sales are Final...We will allow a one time size Exchange within 7 days if unused and in packaging on WAIST TRAINERS ONLY. No Refunds. All of our products are considered undergarments so therefore for hygiene reasons we can not accept returns or exchanges on other garments. Please refer to the sizing chart (which is located on the home page on the bottom) when placing your order to ensure you receive the correct size. All international order will be subject to a $30 fee for international DHL shipping.
We simply ask that when you receive an order, you try it on OVER panties or undergarments. We are unable to accept worn items for hygienic reasons. Items worn for longer than 5-10 minutes are considered worn and cannot be exchanged.
REQUIREMENTS FOR EXCHANGES
Exchanges are subject to quality approval and inspection at our warehouse personnel. Please take extra care to inspect and test all returned items to ensure these requirements:
- All tags attached
- No smells other than natural product orders
- No animal or pet hair
- No stretch marks or permanent wrinkles on items with latex
- Original packaging
- Within 7 days of the date you received your initial purchase
Every order MUST be accompanied with a Exchange form. Please fill out your Exchange Form.
Please ship your return/exchange package to the following address:
550 W. Old Country Rd. Suite#400
Hicksville, NY 11801
* Please note that the above address is not a physical store location and is to be used for mailing merchandise only.
- Your package is received at our warehouse by the receiving department and is then sorted within two business days of being received.
- Our exchanges department processes the request within 5 business days of the package being received.
- Exchanges are forwarded to the Shipping department for Inventory processing, which is completed within 5 business days.